Practically everyone has an opinion about the built environment, and, when making changes to the built environment, many of them have an officially recognised chance for a say on what it should look like. For anyone wanting to change the built environment, the fora where such a wide group needs to be addressed is equally wide and varied. It may be as important to make a good impression in a meeting at a church hall as to secure positive coverage in a feature by a broadsheet paper’s architecture correspondent. Press briefings, letters to individuals and planning applications all need to form part of a coherent communications strategy for anyone operating in the built environment; a good built environment communications agency will help join up these disparate communications tools.